Tweet RIM offers free apps to make up for BlackBerry outage: Research In Motion (RIM) is turning to its BlackBerry App...

Stefania Barbaglio

Stefania.barbaglio@my.westminster.ac.uk

17/10/2011

Summary

Research In Morion (RIM) has moved quickly to  compensate Blackberry users for 3 days global blackout. According to the Guardian, those affected will be able to download the premium apps from the BlackBerry App World as "an expression of appreciation for their patience" until 31 December, RIM said.  

We need to explain clearly the offer, point out the free Apps and give more details.

We have to underline also that some Mobile companys are working to make good offer for Blackberry customers.

Background

Blackberry costumers around the world experienced last week disruptions in the Internet and an email services and they express their frustation to Twitter and other social network.

Treatment

According to the company, BlackBerry owners will soon be able to download over $100 in free "premium" applications over a period of four weeks. The free App will be available from Wednesday, October 19th. 

The premium selection app, valued at $100, includes:

• SIMS 3 - Electronic Arts
• iSpeech Translator Pro - iSpeech.org
• Vlingo Plus: Virtual Assistant – Vlingo

The offer includes also a free month of technical support.  Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.

We find out the top free Apps.

We quote Blackberry press release about the free App and the technical support.

According to Channel Four News Mobile operators are also mulling compensation packages for customers. In the Gulf, two operators - du and Etisalat - have both announced they will be offering three days free service.

We need quote 20 sec from  Etisalat and Du about the offer that they will want to do.

Source

http://us.blackberry.com/newsroom/news/press/release.jsp?id=5214

http://www.guardian.co.uk/technology/2011/oct/17/blackberry-free-apps-compensation

http://www.channel4.com/news/mobile-phone-providers-set-to-compensate-blackberry-users

Contacts

Blackberry Corporate Head office

Research In Motion
295 Phillip Street
Waterloo, Ontario
Canada N2L 3W8
tel: (519) 888-7465
fax: (519) 888-7884

Or

UK Offices

Research In Motion UK Limited
200 Bath Road
Slough
Berkshire
SL1 3XE
Tel: +44 (0)1753 667000
Fax: +44 (0)1753 669970

Du Office

Call : +971 4 360 00 00
Office hours: 8:00 am to 4:00 pm
Location: Al Salam Tower, Dubai Media City, Dubai, UAE
p.o.box : 502666 Dubai, UAE

Etisalat

Abu Dhabi

Office : + 971 2 6182091
Fax : + 971 2 6334448
P.O. Box : 3838
Email : PRD@etisalat.ae